ABOUT US

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Welcome to Gary Rome CAR WASH, DOG WASH & DETAIL CENTER

FREQUENTLY ASKED QUESTIONS

Washing your vehicle often is necessary for proper automotive maintenance! Just like routine oil changes, tune-ups, and filling your car with gas, washing your car is important. Washing your car has many more benefits than a shiny, clean appearance. A car wash thoroughly removes common, everyday contaminants such as dirt, grit, tar, road debris, bird droppings, bugs, and corrosive residue. Regular washing protects your car’s paint job and reduces corrosion. It is important, as a car owner, to make sure corrosion, rust, peeling and faded paint are kept at a minimum so that resale and trade-in value aren’t affected. As New Englanders, our cars drive through snow and on roads that are covered in ice and salt. Buildup from salt and dirt on the undercarriage of your car can cause corrosion and damage. A thorough car wash effectively cleans the undercarriage of your car with a high pressure system. Salt can also damage the exterior paint and it’s important to rinse it off your vehicle.

WHAT IS THE BENEFIT OF JOINING THE UNLIMITED WASH CLUB?

Our best value is to join our Unlimited Wash Club. For one low monthly price, you can wash your car every day! We have four great monthly membership options. You can choose from the Best In Show Wash ($44.95), Champion Wash ($34.95), Good Dog Wash ($31.95), or our Tail Wagger Wash ($24.95). Learn more and sign up for our Unlimited Wash Club here

HOW DOES THE UNLIMITED WASH CLUB MEMBERSHIP WORK?

You can sign up for our Unlimited Wash Club for as low as $24.95 per month and wash your car every day. Our Unlimited Wash Club is designed to save you money and provide you with a discounted wash each time you wash your car. For example, rather than paying $10 for a single Tail Wagger Wash, you can pay only $24.95 for an entire month of washes. We charge your credit or debit card once per month, for the membership. There are no extra fees involved and no commitment.

WHAT ARE THE TERMS AND CONDITIONS FOR THE UNLIMITED WASH CLUB?

Unlimited Wash Club packages and plans are monthly automatic recharge subscription programs. Members will be identified by license plate recognition or a RFID sticker. Membership passes are valid for ONE VEHICLE, not for multiple vehicles. For fleet vehicle or multi-vehicle memberships, see amanager.

Membership RFID stickers and license plates may not be tampered with or used/transferred to a different vehicle. Memberships are only valid for the tunnel car wash. Memberships are not valid for the touchless car
wash. Tampering with RFID tags or moving plates temporarily to another vehicle will result in immediate termination of membership and no refund will be given.

The credit or debit card on file will be charged every month. This monthly charge will typically take place on the enrollment date, but occasionally the charge may process a day early or day late. Unlimited Wash Club packages and plans are monthly automatic recharge subscription programs that will remain in effect until you cancel your membership.

Memberships can be upgraded, downgraded or canceled at any time at our location at 180 Whiting Farms Road Holyoke, MA. No refunds will be given on auto-charge payments, regardless of usage. Cancellation requests need to be made at least 3 days prior to the next payment date. If you are unsure of the payment date, please call or see one of our attendants. Upgrades to plans will not take effect until the next billing cycle.

Please know that customers’ banks update credit card information with our third-party credit card processing company if a customer does not update it themselves. This is not an act of Gary Rome Car Wash.
Attempting to allow a recurring plan to “expire” is not recommended, as the credit card on file will likely update itself via the issuing bank. The only way to discontinue an Unlimited Wash Club Membership is to visit the car wash.

You may wash your vehicle as often as you like, up to once daily. We reserve the right to temporarily close the car wash due to inclement weather, holidays, equipment failure, equipment maintenance, and/or other
discretionary reasons.

We reserve the right to revoke membership for abuse or misuse of the program, as deemed by the Gary Rome Car Wash management. If the membership is used in any way inconsistent with the terms and conditions, membership will be immediately terminated without a refund.

We reserve the right to increase or decrease membership prices at any time. We reserve the right to change the program, plan or wash packages at any time. Enrollment into the Gary Rome Car Wash Unlimited Wash
Club is considered acceptance of these terms and conditions.

HOW DO I TRANSFER MY UNLIMITED MEMBERSHIP TO ANOTHER VEHICLE?

If you have a new vehicle, windshield, or license plate and need to transfer your membership, please see a team member at our car wash.

WHAT IS THE DIFFERENCE BETWEEN A TUNNEL CAR WASH AND A TOUCHLESS CAR WASH?

Tunnel car washes are automatic and utilize stationary cleaning equipment, soft brushes, and other physical elements to clean cars using friction. A touchless car wash, also known as an in-bay or touch-free, cleans cars without using friction. Touchless car washes have no physical contact with the vehicle. They use a combination of chemicals and high pressure water to clean.